Distance sales contract
This contract is concluded between Karaz Tourism and the customer at the moment a booking is confirmed on this website. It is written for travel services — tours, activities, airport transfers, hotel arrangements and multi-day journeys — and not for the sale of physical goods, so nothing here describes shipping.
1. The seller
Trading name: Karaz Tourism
Legal entity: HITALANI SEYAHAT TURİZM OTOMOTİV İNŞAAT İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Tax office: Hocapaşa
Tax number (VKN): 4631389133
MERSIS number: 0463138913300001
Trade registry number: 436840-5
TÜRSAB licence: 16096 (verifiable on the association's own register, linked in the footer of every page)
Registered office: Hocapaşa Mah. Savfetipaşa Sk. No:7 İç Kapı No:301, Fatih/İstanbul
Branch office: Binbirdirek Mah. Piyer Loti Cad. Onur Apt. No:27/4, Fatih/İstanbul
Email: [email protected]
Telephone: +90 212 528 60 15
2. The customer
The customer is the person whose name, email address and telephone number are given at checkout. Those details, together with the booking reference, form part of this contract and are repeated in the confirmation email.
3. Subject of the contract
The subject is the travel service selected at checkout. The service page and the checkout summary state, before payment:
- the name and description of the experience
- the date and, where it applies, the start time
- the number and type of travellers
- what is included and what is not
- the total price and its currency
4. Price and payment
The price shown in the basket and at checkout is the total payable. It is calculated from the options chosen and does not change afterwards. Prices are shown in the currency stated at checkout, and any taxes applicable to the service are included in that figure unless the service page says otherwise.
Payment is made by debit or credit card at checkout. The card details are sent directly from the customer's browser to our payment provider and its 3-D Secure check, and never reach our servers. Where online card payment is not available, the order is placed with nothing charged and payment is arranged directly with our team.
5. Confirmation
Each experience in an order is a separate booking under this contract. A booking becomes binding when our payment provider confirms the payment, or, where payment is arranged directly, when we accept the order and payment is received. Submitting the payment form does not by itself confirm a booking. We then send a confirmation email carrying the booking reference, the service details, the meeting arrangements and the cancellation terms that apply to that booking.
6. Fulfilment of the service
The service is delivered on the date and at the place stated in the confirmation. How that works in practice — confirmation, meeting point, pickup, timing — is set out on the Service delivery page, which forms part of this contract.
7. Cancellation, changes and refunds
A booking cancelled more than 24 hours before its scheduled start time is refunded in full. A booking cancelled at the 24 hour mark, or at any point after it, is not refunded. This single rule applies to every service sold under this contract, and it is stated again in the confirmation email before the service date. The deadline is measured from the exact start time, not from the calendar date.
A customer with an account can cancel a booking online from My account → My bookings at any time before its start time; the cancellation takes effect at the moment it is confirmed. A refund that is due is requested from the payment provider at the same moment and is paid to the original card.
The full terms are set out on the Cancellation and refunds page, which forms part of this contract.
8. Right of withdrawal
Under Turkish distance contract legislation, the fourteen-day right of withdrawal does not apply to contracts for accommodation, transport, vehicle hire, catering and leisure services that are to be performed on a specific date or during a specific period. Most of what we sell falls into that category. This does not affect the cancellation terms in clause 7, which apply in addition and are stated in your confirmation.
9. Obligations of the parties
We undertake to provide the service as described, to hold a valid TÜRSAB licence for the duration of the contract, and to tell the customer without delay if anything material changes.
The customer undertakes to give accurate contact and traveller details, to be at the stated place at the stated time, and to hold any travel documents the service requires. Where a service is missed because these were not met, clause 7 applies.
10. Complaints and disputes
Write to [email protected] with the booking reference. Turkish law applies to this contract, and the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) and Consumer Courts in the customer's or the seller's place of residence have jurisdiction, within the monetary limits published each year by the Ministry of Trade.
11. Acceptance
By ticking the acceptance box at checkout, the customer confirms having read this contract, the cancellation and refund terms, and the service delivery terms, and agrees to them.