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Karaz Tourism

Booking terms

These terms cover bookings made through this website. They sit alongside three other documents, each of which forms part of your agreement with us:

  • the Distance sales contract, which is the contract itself
  • the Cancellation and refunds page
  • the Service delivery page, which explains how a booked service reaches you

Who you are booking with

Karaz Tourism is the trading name of HITALANI SEYAHAT TURİZM OTOMOTİV İNŞAAT İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ, a travel agency licensed by TÜRSAB under number 16096. The licence can be checked on the association's own register, linked from the footer of every page.

Making a booking

Choose your date and travellers and add the experience to your basket. You can add several experiences and pay for them together in one checkout. At checkout you sign in to your account, or create one, enter your details, accept these terms and pay by card.

Each experience in your basket becomes a separate booking with its own booking reference, so each one can later be changed or cancelled on its own. A booking is confirmed once our payment provider has confirmed your payment; pressing Pay does not by itself confirm anything. You then receive a confirmation email for each booking.

The price you see in your basket and at checkout is the price you pay. It is calculated from the options you choose and does not change afterwards. If a price changes while you are checking out, checkout stops and shows you the new total before anything is charged.

You do not need an account to book. An account lets you see all your bookings in one place and cancel them online; you can create one with your email address or with Google.

Payment

You pay by debit or credit card at checkout. Your card details are sent directly from your browser to our payment provider, which may ask your bank to confirm the payment (3-D Secure). Card details never reach our servers and we do not store them.

Your booking is paid when the payment provider confirms the payment to us, not when the payment form is submitted. If the payment is declined, nothing is charged and your places stay held for a short time so that you can try again.

While online card payment is not available, your order is placed and your places are held, nothing is charged, and our team contacts you to complete payment securely. The order page and the confirmation email say so.

Changes and cancellations

A booking cancelled more than 24 hours before its scheduled start time is refunded in full. A booking cancelled at the 24 hour mark, or at any point after it, is not refunded. The same rule applies to every experience sold on this website, it is repeated in your confirmation email, and it does not change after the booking is confirmed.

If you have an account, you can cancel a booking yourself from My account → My bookings, up to its start time. The Cancellation and refunds page sets out how the deadline is measured, what happens if we have to cancel, and how refunds are paid.

Your responsibilities

Give us accurate contact details and the correct flight number where a transfer depends on one. Be at the meeting point at the agreed time. Hold the travel documents and visas your journey requires — we can tell you what is usually needed, but the responsibility for holding them is yours.

Our responsibilities

We provide the service as described, hold a valid TÜRSAB licence, and tell you without delay if anything material changes. Where we cannot deliver what was booked, the Cancellation and refunds page sets out what you are entitled to.

Complaints

Write to [email protected] with your booking reference. Turkish law applies, and the Consumer Arbitration Committees and Consumer Courts have jurisdiction within the limits published each year by the Ministry of Trade.

Getting in touch

Write to [email protected] or message us on WhatsApp. Our office answers in English, Arabic, Turkish, French, Spanish and Russian.