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Karaz Tourism

Booking terms

These terms cover bookings made through this website. They sit alongside three other documents, each of which forms part of your agreement with us:

  • the Distance sales contract, which is the contract itself
  • the Cancellation and refunds page
  • the Service delivery page, which explains how a booked service reaches you

Who you are booking with

Karaz Tourism is the trading name of HITALANI SEYAHAT TURİZM OTOMOTİV İNŞAAT İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ, a travel agency licensed by TÜRSAB under number 16096. The licence can be checked on the association's own register, linked from the footer of every page.

Making a booking

Choose your date and travellers, enter your details at checkout, and accept these terms. A booking is confirmed once we have accepted it and payment has been received or arranged. You then receive a confirmation email with a booking reference.

The price you see when you book is the price you pay. It is calculated from the options you choose and does not change afterwards.

Payment

You can pay by card at checkout, or arrange payment directly with our team. Where payment is arranged directly, nothing is charged online and we contact you to complete it. Card details are handled entirely by our payment provider and never reach our servers.

Changes and cancellations

A booking cancelled more than 24 hours before the scheduled departure time is refunded in full. A booking cancelled at the 24 hour mark, or at any point after it, is not refunded. The same rule applies to every experience sold on this website, it is repeated in your confirmation email, and it does not change after the booking is confirmed.

The Cancellation and refunds page sets out how to cancel, how the deadline is measured, what happens if we have to cancel, and how refunds are paid.

Your responsibilities

Give us accurate contact details and the correct flight number where a transfer depends on one. Be at the meeting point at the agreed time. Hold the travel documents and visas your journey requires — we can tell you what is usually needed, but the responsibility for holding them is yours.

Our responsibilities

We provide the service as described, hold a valid TÜRSAB licence, and tell you without delay if anything material changes. Where we cannot deliver what was booked, the Cancellation and refunds page sets out what you are entitled to.

Complaints

Write to [email protected] with your booking reference. Turkish law applies, and the Consumer Arbitration Committees and Consumer Courts have jurisdiction within the limits published each year by the Ministry of Trade.

Getting in touch

Write to [email protected] or message us on WhatsApp. Our office answers in English, Arabic, Turkish, French, Spanish and Russian.